Recently, my credit card number was stolen. It's a Chase credit card. And so far, my experience with them in resolving the charges placed on it has not been positive.
Now, I've been with Chase since I was in college, over 10 years ago, and as long as you don't need to talk to anyone on the phone, it's a pretty good card. But as soon as you need to talk to a representative, get ready for frustration! Their automated system is terrible. It took me 10 minutes to figure out how to talk to someone, after going down two dead-end paths that forced me to hang up and call back. The third time, I was put on hold and the automated voice actually said, "...to continue holding, please press 2..." Now that makes me wonder if I were to lay the phone down for a second, would they drop my call?
Next, I received a threatening letter in the mail from Chase the other day stating they were not going to remove the disputed charge at this time (it's less than $55--chump change to them), and that I should get reimbursed from the company the charge went to. It went on to say that if the charge was not resolved that way, to inform them in writing by March 1st or they would consider the matter closed. That's less than a week away, and I've yet to be able to get Virgin Mobile to call me back. Virgin Mobile should be my next rant!
Finally, the last thing that is aggravating is that when I reported the fraudelent charge, Chase said they would issue a new card. I haven't received it. When I finally did speak to someone today, they told me they would not issue a new card until the dispute is resolved. In the meantime, the current card has been suspended, so I guess it's a good thing I don't need a credit card right now!