Monday, November 14, 2005

Sirius Customer Service is AWESOME

After having installed my Sirius receiver, it became clear to me the remote control did not work properly. Sometimes it worked, sometimes it didn't. I tried a few things with the battery, to no avail. So I took the unit back to Circuit City and exchanged it for an identical unit.

I called Sirius the other day to see what I would need to do when I swapped units. They told me to call them once I had the new unit and they would just switch out the serial numbers in their system. No big deal.

So I called them. The agent I received on the phone was super pleasant. However, he was unable to pull up my account because their systems had just gone down or something. Sensing my disappointment, he said the system would probably be back up in less than 30 minutes and he would call me back if I wanted him to. I said sure. I figured that would give me time to re-mount the new unit in the car anyway.

Two minutes later the phone rang, and it was the same Sirius dude. He asked me for my new serial number and said within 5 minutes I would see a message saying it was activating. No sooner than I had hung up with him, the unit did indeed activate, and I was good to go.

So far, I love Sirius. Perhaps I love it too much. Now, I want to go somewhere in the car--doesn't matter where--all the time just so I can listen to it. Maybe I should write the marketing department and pitch some commercials to them.

1 comment:

Terry said...

maybe... who knows, maybe they'll give you free service for a month if you come up with a good comercial?

Probably not, but worth a try