iTunes 7 + iPod 1.2 Firmware

The problem I reported earlier about not being able to get a game working on my iPod is worse than I thought. Apparently, since I've upgraded the firmware to 1.2, I cannot play ANY content that is DRM'd. Thanks, Apple. You guys are doing a bang-up job on these firmware updates.

I've even tried something Apple refers to as the Five R's, which includes restoring the firmware. I managed to restore the firmware to 1.1, but I still cannot play anything that is DRM'd.

This is really a problem, as I have a lot of songs I've purchased from the iTunes Music Store that are now unplayable on my iPod. This is pretty ironic, as I was starting to believe that DRM isn't as evil as previously thought. I can still play the DRM'd songs on my computer, so it's not a total loss.

*Sigh*

Apple Customer Service

On Tuesday, Apple announced a bunch of new products. One of those was games for your iPod. I purchased and downloaded Zuma, but I couldn't get it to work, even after updating the firmware on my iPod. So I contacted Apple via their online support form, and last evening, I received an apologetic letter back from them saying they had credited the money back to my account. They also said I could try to buy the game again in a couple of weeks. By then any issues I am having should be resolved. I was upset at first, but now I'm pretty pleased with Apple's customer support.