On Tuesday, Apple announced a bunch of new products. One of those was games for your iPod. I purchased and downloaded Zuma, but I couldn't get it to work, even after updating the firmware on my iPod. So I contacted Apple via their online support form, and last evening, I received an apologetic letter back from them saying they had credited the money back to my account. They also said I could try to buy the game again in a couple of weeks. By then any issues I am having should be resolved. I was upset at first, but now I'm pretty pleased with Apple's customer support.